Reviews
4.6 of 5 stars
253 Ratings, 46 Reviews25346
The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Care provider's discussion of any proposed treatment
Average provider Care provider's discussion of any proposed treatment rating 4.4 out of 5 stars4.4
Explanations the care provider gave you about your problem or condition
Average provider Explanations the care provider gave you about your problem or condition rating 4.5 out of 5 stars4.5
Likelihood of your recommending this care provider to others
Average provider Likelihood of your recommending this care provider to others rating 4.4 out of 5 stars4.4
Concern the care provider showed for your questions or worries
Average provider Concern the care provider showed for your questions or worries rating 4.6 out of 5 stars4.6
Care provider's efforts to include you in the decisions about your care
Average provider Care provider's efforts to include you in the decisions about your care rating 4.6 out of 5 stars4.6
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4 out of 5 stars4 of 5 stars
Reviewed on 6/19/2024
Just not my kind of doctor. She was nice but I felt like she was afraid to even touch me. Just was uneasy with her. Hence I wanted MY doctor!
5 out of 5 stars5 of 5 stars
Reviewed on 6/17/2024
She could have said at end. .this concludes our visit. Do u have any questions?...instead she walked out and as she was leaving I had to ask if the appt was over. She forgot to ask if I had any concerns
5 out of 5 stars5 of 5 stars
Reviewed on 6/17/2024
Rachelle is excellent!
5 out of 5 stars5 of 5 stars
Reviewed on 6/5/2024
I always appreciate how Rachelle listens during the appointment and the advice that she gives. She explains things at the appropriate level and gives me all the information I need. I highly recommend her to others.
3 out of 5 stars3 of 5 stars
Reviewed on 5/31/2024
Would have been good for her to care more about my issue and ask how I'm feeling. Or to dig more about it- not just take the surface answer.
5 out of 5 stars5 of 5 stars
Reviewed on 5/8/2024
Rachelle is very personable and easy to talk with. She Also replies to questions on the portal in a very timely fashion !
5 out of 5 stars5 of 5 stars
Reviewed on 4/12/2024
Had a great experience
5 out of 5 stars5 of 5 stars
Reviewed on 4/3/2024
Rachel Mitchell is wonderful. She really listens to your issues. She then refers to other drs if needed. She's great
2 out of 5 stars2 of 5 stars
Reviewed on 3/20/2024
Please see comments given on first page. I will be seeking a new PCP after this disappointing appointment. Rachelle seemed to be more concerned with possible repercussions that could affect her than with my unresolved health issues that were causing me to need FMLA. I do not think I was asking anything of her outside of her job responsibilities as my PCP, but she seemed very confrontational and burdened by me asking her to fill out FMLA paperwork.
3 out of 5 stars3 of 5 stars
Reviewed on 2/16/2024
Provider went through appointment very quickly. Wish I would've been asked more questions.
5 out of 5 stars5 of 5 stars
Reviewed on 2/16/2024
Rachelle Mitchell, CRNP is always very thorough & doesn't make me feel rushed or that I was keeping her late. She addresses every issue from head to toe & I learn something new from her every time I'm there! Thank you Rachelle!!!
5 out of 5 stars5 of 5 stars
Reviewed on 2/6/2024
Rochelle really listened and was very helpful.
5 out of 5 stars5 of 5 stars
Reviewed on 1/26/2024
Ms. Mitchell listens well and exhibits care and concern.
5 out of 5 stars5 of 5 stars
Reviewed on 12/29/2023
1st time seeing her and she had not received previous records. She listened to me, trusted that I knew my body and set up care based off that
5 out of 5 stars5 of 5 stars
Reviewed on 12/19/2023
Very good experience.
5 out of 5 stars5 of 5 stars
Reviewed on 12/13/2023
She handled all of my concerns. She's very kind.
4 out of 5 stars4 of 5 stars
Reviewed on 12/11/2023
Good service
5 out of 5 stars5 of 5 stars
Reviewed on 12/8/2023
Just great and I hope she never leaves.
5 out of 5 stars5 of 5 stars
Reviewed on 12/6/2023
Awesome visit!
5 out of 5 stars5 of 5 stars
Reviewed on 12/1/2023
She was the best provider I have had there so far. She listened carefully, and addressed all my concerns. I wish all care providers were like her.
5 out of 5 stars5 of 5 stars
Reviewed on 11/14/2023
Very attentive and showed empathy
5 out of 5 stars5 of 5 stars
Reviewed on 10/31/2023
Appreciated Dr. Mitchell's approach.
5 out of 5 stars5 of 5 stars
Reviewed on 10/10/2023
Great experience. Rachelle took great care of me while I was feeling down and out. Her treatment plan helped me greatly. She was very thorough.
5 out of 5 stars5 of 5 stars
Reviewed on 10/2/2023
She is awesome. Was very frustrated when everytime I'd get someone I liked they left the practice. Very glad to now have her with your practice as my doctor
5 out of 5 stars5 of 5 stars
Reviewed on 6/30/2023
Dr. Mitchell was wonderful!
5 out of 5 stars5 of 5 stars
Reviewed on 6/9/2023
She showed compassion understanding and made me feel like she genuinely cared about my wellbeing
5 out of 5 stars5 of 5 stars
Reviewed on 6/2/2023
My nurse practitioner did a wonderful job and evaluating my problem, recommending treatment, and writing me a prescription.
5 out of 5 stars5 of 5 stars
Reviewed on 5/3/2023
It was good
2 out of 5 stars2 of 5 stars
Reviewed on 3/21/2023
I felt Rochelle could improve on empathy and sincerity. I felt she demonstrated a know it all attitude' or it came out that way. I would have liked to have established a personable rapport and come out feeling she genuinely cared about me.
5 out of 5 stars5 of 5 stars
Reviewed on 3/13/2023
Again very informative listened to my concerns and talked through a potential solution
5 out of 5 stars5 of 5 stars
Reviewed on 1/30/2023
Provider was very good despite my efforts to be seen.
1 out of 5 stars1 of 5 stars
Reviewed on 12/20/2022
She didn't seem concerned with my well-being at all. And the things myself of the student with her brought up, like my ear appearing impacted with wax she shrugged off. She didn't explain anything about future treatment options and didn't seem to like me very much, even though I know that's not true, she was stand off Ish it was kind of odd.
5 out of 5 stars5 of 5 stars
Reviewed on 12/19/2022
Good
5 out of 5 stars5 of 5 stars
Reviewed on 12/2/2022
I have always been very pleased with the service and professionalism I've received.
5 out of 5 stars5 of 5 stars
Reviewed on 11/15/2022
I love that Rachelle includes me in decisions about my care.
5 out of 5 stars5 of 5 stars
Reviewed on 11/11/2022
I really love Dr. Mitchell and the care she has been providing for me. She is always professional and Listens to all my questions and concerns. I would highly recommend her to others.
4 out of 5 stars4 of 5 stars
Reviewed on 11/1/2022
She was very sweet and caring, had a student with her so it was a teaching appointment which was ok with me.that's how you learn. Just hard to see someone whom you never met and knows nothing about you.
1 out of 5 stars1 of 5 stars
Reviewed on 10/25/2022
Very unprofessional - she probably should not be in health care
5 out of 5 stars5 of 5 stars
Reviewed on 10/24/2022
Rachelle is very kind and caring of my concerns and came up with a good treatment plan.
5 out of 5 stars5 of 5 stars
Reviewed on 10/24/2022
All friendly, helpful and informative.
2 out of 5 stars2 of 5 stars
Reviewed on 10/19/2022
I do not plan to return to her at all. She gives an "I'm better than you" vibe and I just did not care for her at all.
5 out of 5 stars5 of 5 stars
Reviewed on 10/17/2022
Empathetic & good listener
5 out of 5 stars5 of 5 stars
Reviewed on 10/3/2022
Was very attentive to my concerns. Answered all of my questions and was very considerate and professional despite the sensitivity of the subject.
5 out of 5 stars5 of 5 stars
Reviewed on 9/13/2022
I absolutely feel like I won the lottery when I chose UPMC for my healthcare provider. Rachelle Mitchell was great and easy to talk to.
5 out of 5 stars5 of 5 stars
Reviewed on 8/29/2022
NP Rachelle was attentive and addressed my questions and concerns.
4 out of 5 stars4 of 5 stars
Reviewed on 8/9/2022
Listened to me and started talking to me about where to start.